Consumer Law – A Consumer Law Team for Businesses

Our team have extensive experience of defending consumer law claims and group litigation claims.We have acted in numerous multi-party group litigation actions arising out of failed investment decisions and other leading cases. Peter Mellett has had a long association with Gough Square
Chambers a leading set in Consumer Law.

Supreme Court- The Motor Finance Commission Litigation

We’re recently acted for the National Franchised Dealers Association in its successful intervention into the Johnson v FirstRand Bank Limited, Wrench v FirstRand Bank Limited and Hopcraft v Close Brothers Appeals in the Supreme Court. This case is the most high-profile consumer law litigation over the past decade.

These conjoined appeals are commonly known as the Motor Commission Appeals (referred to in the press as “Carmagedon”), in which the Supreme Court decided whether Motor Lenders are liable to reimburse consumers for certain commissions paid to motor dealerships. The Appeals were heard over 3 days commencing on 1 April 2025 (Jonathan Kirk KC of Gough Chambers was lead Counsel for the NFDA) and judgment was handed down on 1 August 2025.

The Supreme Court agreed with the submissions made by the NFDA that Car Dealerships when introducing consumers to finance in the car sales process did not thereby enter into a fiduciary
relationship and were always acting in their own commercial interest. Lenders were not as a consequence guilty of the tort of bribery when they paid dealerships commissions for the
introduction of the consumer to the financial product. The Court overturned the decision of the Court of Appeal. The decision was seen by commentators as a complete victory for the NFDA and
lenders and more widely as an important decision for economic stability in the UK.

CMA investigation into ticket pricing

The team recently acted for a party which was requested to provide information and documentation to the CMA pursuant to its powers under the Enterprise Act in this high-profile ticket investigation often referred to as “dynamic pricing”. Ultimately, our assistance was successful, and the CMA did not bring any action against Caytons’ client.

Supreme Court – Parking Eye v Beavis

Peter Mellett also acted with Jonathan Kirk KC for the successful party in the important consumer law case of Parking Eye v Beavis. This case is the leading authority on whether clauses in contracts
could amount to an unenforceable penalty and also the correct approach to challenges to alleged unfair terms in consumer contracts.

General Overview

We regularly handle cases involving massive disclosure exercises including one case where the trial bundle alone contained over one million documents. We are able to assemble a dedicated team swiftly to cope with demands for electronic disclosure at the start of a case such as the CMA investigation. The team can provide advice and assistance for businesses facing the threat of regulatory action by the CMA or local authorities concerning alleged consumer law failings and in particular:

  • Action taken or threatened by the Consumer and Markets Authority (“CMA”) under part 8 of the Enterprise Act 2022
  • Defending claims for infringements of consumer law in alleged unfair commercial practices and unfair contract terms claims
  • Claims against businesses which will arise out of the Digital Markets, Competition and Consumers Act which was passed as law on 23 May 2024 and implemented by Secondary Legislation on 1 April 2025 including enforcement activity by the CMA and, or Local Authorities under their enhanced enforcement powers which include fines of up to ten percent against Companies’ world-wide turnover and fines against individual directors.

Caytons develop a proactive litigation strategy at the start of such claims. We then implement that strategy to obtain a cost-effective resolution of such claims as swiftly as possible. However,
we will not hesitate to deploy our immense litigation experience including appellate level work if the strategy requires

In addition to the above members of the team have significant experience of advising directors and officers and LLP partners on their potential liabilities. Link to D&O

Our team have extensive experience of defending consumer law claims and group litigation claims. We have acted in multi-party group litigation actions arising out of failed investment decisions. Peter Mellett has had a long association with Gough Square Chambers the leading set in Consumer Law. He acted with Jonathan Kirk KC for the successful party in the important consumer law case of Parking Eye v Beavis – [2016] AC 1172; [2015] 3 WLR 1373, which also clarified English Law on the doctrine of contractual penalties.

John Cayton and Peter Mellett are presently acting for a client in a significant CMA investigation.

We regularly handle cases involving massive disclosure exercises including one case where the trial bundle still totalled over one million documents. We are able to assemble a dedicated team swiftly to cope with demands for electronic disclosure at the start of CMA investigations. The team can provide advice and assistance for businesses facing the threat of regulatory action by the CMA or local authorities concerning alleged consumer law failings and in particular:

  • Action taken or threatened by the Consumer and Markets Authority (“CMA”) under part 8 of the Enterprise Act 2022
  • Defending claims for infringements of consumer law in alleged unfair commercial practices and unfair contract terms claims
  • Claims against businesses which will arise out of the Digital Markets, Competition and Consumers Act which was passed as law on 23 May 2024 ( currently awaiting implementation by secondary legislation) including enforcement activity by the CMA and, or Local Authorities under their enhanced enforcement powers which include fines of up to ten per cent against Companies’ world-wide turnover and fines against individual directors.

Caytons  develop a proactive litigation strategy at the start of such claims. We then implement that strategy to obtain a cost-effective resolution of such claims as swiftly as possible. However, we will not hesitate to deploy our immense litigation experience including appellate level work if the strategy requires

In addition to the above members of the team have significant experience of advising directors and officers and LLP partners on their potential liabilities. Link to D&O

For further information contact one of our key team below:

Peter Mellett

Partner

+44 (0)20 7398 7622

peter.mellett@caytons.law

John Cayton

John Cayton

Senior Partner

+44 (0)20 7398 7628

john.cayton@caytons.law

Philip Atkinson

Partner

+44 (0)20 7398 7613

philip.atkinson@caytons.law